Correspondence Officer

Job reference: 006996
Closing date: 08/10/2021
Job start date: Not specified
Salary: Grade B £19,452 to £20,706
Employment type: Permanent - Full Time
Hours per week: 36.5
Working Days: 5
Location: Mather Avenue Training Centre, Liverpool, L18 9TG


The Police and Crime Commissioner (PCC) for Merseyside is an elected individual whose job it is to make sure Merseyside Police is run effectively and act as your voice on policing issues in the region.

We have a great opportunity for the right person to make a difference and join the PCC's team as a correspondence officer. You will be responsible for the office’s correspondence handling system, providing good quality draft responses, and answering incoming calls from the public, some of which may be challenging.

Key Responsibilities

  • Develop and maintain an efficient and effective correspondence handling system for the OPCC.
  • Ensure that all correspondence is logged and tracked and dealt with swiftly.
  • Maintain a filing system so that files are created for correspondents, which contain the history of all correspondence with them, and to include any materials that the correspondent may have referred to in their letter.
  • Provide draft replies for the Commissioner to correspondence which are of high quality
  • Deal with complaints, freedom of information requests and take phone calls regarding correspondence, ensuring a focus on customer service.

Knowledge & Experience

  • Must have experience of dealing with correspondence and complaints within a statutory framework, preferably in a political setting.
  • Have a political acumen and understand when correspondence is sensitive or requires immediate attention.
  • You will ideally have worked within a customer focused environment and understand the risk of reputational damage.


  • Competitive salary
  • 32 days holiday including bank holidays
  • Local Government Pension Scheme
  • Parking on-site
  • ​​​​​​​Flexi-Time

Please base your evidence on the knowledge and experience on the attached Job Description Questionnaire utilising the competencies contained within the Competency Value Framework

Please click here to view the Competencies Values Framework

Equality Act 2010

Any candidate who has a disability as defined by the Equality Act 2010, is required to inform us, in order to ensure that ‘reasonable adjustments’ can be made.  Our policy, at the stage of interview, is that we will ask all candidates whether we need to make any ‘reasonable adjustments’ in accordance with the Equality Act 2010.  Under the Equality Act, a disabled person is someone with a physical or mental impairment, which has a substantial and long-term adverse effect on their ability to carry out day-to-day activities.

Positive Action

Merseyside Police are proud to use Positive Action to redress the balance of under representation our team will offer advice, guidance and support throughout the recruitment process to candidates from under-represented groups.  For more information please refer to our Positive Action page

JDQ Correspondence Officer