Victim Care Merseyside manager

Job reference: 622
Closing date: 23.59 on 04/07/2022Victim Care Merseyside
Salary: Grade G £39,183-£45,873
Employment type: Permanent - Full Time
Hours per week: 36.5
Working Days: 5
Location: Merseyside Police headquarters Rose Hill, Cazneau Street, Liverpool

Job Purpose

To be responsible for leading and managing Victim Care Merseyside to ensure the team are delivering a high-quality support service to victims, ensuring relevant compliance with Victims Code of Practice (VCOP), Ministry of Justice Grant requirements, and and other relevant legislative requirements. To attend and report into; the PCC’s Victim programme Board, Victim and Witness Board, Local Criminal Justice Board, and Command Team and strand (dept) Command team meetings. To be responsible for the operational delivery of Victim care and support across the force and for communities of Merseyside. Support the organisation, team and communities through continuous opportunities to improvement and develop the Victim Care Merseyside service.

Principal Accountabilities

  • Deliver an efficient and effective service for the organisation, partners and public
  • Work with other forces using similar victim support unit in force models to learn from them and share best practice, including the constant review of IT systems and business processes
  • Represent the Victim Care Merseyside and Merseyside police at National and Local victim forums, building up key contacts and working group practices to develop VCM and ensure it is providing a leading service amongst the network of forces and third-party support organisation
  • Provide visible leadership, motivating and managing the resources within the Victim Care Merseyside to ensure the delivery of a high level and bespoke support service to victims
  • Work with Team Leaders to regularly evaluate performance data and identify any gaps in performance, taking a problem-solving approach to seek opportunities to develop business change when relevant
  • Manage the initial discussions around sensitive victim cases which involves the Professional Standards Department (PSD) investigations.
  • Develop and maintain partnerships with internal strands, key stakeholders and localised community support networks to allow the team to deliver a high-quality service.
  • Specifically drive the team to work in partnership to improve the “National disproportionate experiences” and perceptions of the BAME communities and their awareness of victim support that is available. Understand needs and cultures, through knowledge or awareness of the National approach, to positively promote a strategy within the team learning. Improve BAME victim awareness of help that is available via the VCM and develop the trust and confidence of victims within BAME communities. Achieving this in part by proactively engaging with community groups through a cross strand partnership approach to be able to reach out.

Knowledge & Experience 

  • Have degree level qualifications or level 6 NVQ (or equivilent) in a relevant subject i.e. management, leadership, counselling or social care and / or significant experience managing a team.
  • Must have excellent leadership and communication skills to inspire, motivate and manage a quality workforce to deliver the force vision and strategy both internally and externally.
  • You will be required to make presentations to internal and external audiences and chair meetings. Be able to influence at all levels for the benefit of VCM and Victims, whilst ensuring relevant compliance requirements. Significant experience of working in a ‘customer or victim focused’ environment with the ability to show empathy, compassion, and emotional awareness.
  • Have the inherent ability to build and maintain trust and confidence of their team to ensure effective victim focused support is delivered. Extensive experience and an understanding of victim needs and the support they may require or expect is critical to being able to manage a team providing the support. Ability to provide advice and guidance to the team on the diverse communities we serve, together with proactively building up the trust and confidence within communities by representing VCM at local community events or meetings, to help build relations
  • Have the ability to respond to changing demands, considering risks and benefits before making clear proportionate and justifiable decisions. Ensure monitoring and tasking processes are in place to facilitate the team’s adaptability.
  • The ability to manage and develop staff is essential to provide an efficient and effective support service across the organisation and working with partners. This will include providing training and inputs to staff, Strong audit, research, analytical and problem-solving skills to assist in the planning, preparation, and implementation of continuous improvement strategies.
  • Excellent report writing skills to communicate to all levels both internally and externally to the organisation. Management experience of partnership working, building and maintaining relations and identifying opportunities for cross sector working. Have experience within the Criminal Justice area, including knowledge of the Victims Code of Practice and ability to lead a team through changes in legislation relevant to Victim Care Merseyside.
  • The ability to undertake continuous professional development, ensuring that knowledge and awareness is maintained and developed on a personal level and across the team that adds value to the support service being provided. Experience of IT Systems.
  • Use of excel spreadsheets and report writing skills will be an expected part of this role. Knowledge of Police Regulations and Police Staff terms and conditions are essential.
  • Clear and demonstrable professional and ethical standards and promote a positive image of the team and the Force. Knowledge and awareness of Equality, Diversity and Inclusion and be able to ensure the team are supporting victims from all communities in a manner that is adapted to the individual victim needs, whilst also having an understanding of cultural behaviours and traditions.