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Visit Victim Care Merseyside
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The Anti-social Behaviour, Crime and Policing Act 2014 introduces a case review process for victims of anti-social behaviour.

This process is known as the ‘Community Trigger’.

Victims can use the Community Trigger to request action, starting with a review of their case. Agencies including councils, the police, local health teams and registered providers of social housing will have a duty to undertake a case review when someone requests one and the case meets a locally defined threshold.

Community Safety Partnerships (CSP’s) across Merseyside have consulted the Commissioner and decided to extend the Community Trigger to hate crimes.

To request a case review you should contact your relevant local authority (details below).

Threshold for a Community Trigger

To ensure consistency for victims, the relevant agencies in consultation with the Commissioner, have agreed a pan-Merseyside threshold:

If you (as an individual) have complained to a local authority, Merseyside Police and/or a Registered Housing Provider (social landlord) three times about separate incidents in the last six months.


If five individuals in the local community have complained separately to local authority, Merseyside Police and/or a Registered Housing Provider (social landlord) in the last six months about similar incidents of anti-social behaviour


If you (as an individual) have complained to local authority, Merseyside Police and/or a Registered Housing Provider (social landlord) once about an incident or crime motivated by hate (hate incident/crime) in the last 6 months.

If the threshold is met, a case review will be undertaken by the partner agencies. Agencies will share information related to the case, review what action has previously been taken and decide whether additional actions are required. The review encourages a problem-solving approach aimed at dealing with some of the most persistent, complex cases of anti-social behaviour.

When a request for a case review does not meet the threshold, a victim’s vulnerability will be considered to establish whether a review should proceed.

The local Community Trigger procedure should clearly state the timescales in which the review will be undertaken. The victim must then be informed of the outcome of the review. Where further actions are necessary an action plan will be discussed with the victim, including timescales.

If your case satisfies the conditions set out in the pan-Merseyside threshold and you would like to use the Community Trigger case review process, please contact the following depending on which local authority area you live in:

Area Email / Info Telephone
Knowsley For more information please click here 0151 443 2000
Liverpool [email protected] 0151 233 6805
Sefton [email protected] 0151 934 4910
St. Helens [email protected]

 01744 676789 /

 01744 673114

Wirral For more information, please click here


Jane wants your views on policing funding today...

The Police Commissioner has to set the police budget soon.

She wants your views on  if you would be willing to contribute an extra 19p a week in your council tax  to enable the Chief Constable to recruit 160 new police officers next year, as well help balance the budget and protect jobs?

Without the extra funding the Commissioner will have to reduce the budget, the recruitment of new officers can’t
go ahead and the Chief Constable will be required to cut back on the service again.